Prescott Unified School District is committed to a customer service initiative that focuses on providing excellent customer service to all district customers, internal and external. As part of this initiative, the district has adopted a Customer Service Pledge that includes simple but effective courtesies expected of all district staff.
STAR AWARD ~ Recognizing our employees for outstanding customer service – Sponsored by PRO FINANCIAL GROUP
Customer Service Pledge
We pledge to:
Courtesy and Respect
Treat you with respect and dignity, regardless of cultural or ethnic identities or language barriers.
Be courteous during our interactions.
Maintain your confidentiality and privacy.
Communicate with you from a positive perspective.
Communication
Acknowledge and greet you upon entrance into our facilities. If necessary, we will ask you to wait until we are finished with the customer we are currently serving.
Answer phone calls in a friendly and helpful manner, by saying, for example: “Prescott High School. This is Mary. May I help you?”
Ensure that information we provide to you is accurate and consistent, even if it requires a call back.
Use active listening techniques in our interactions.
Provide options for immediate assistance when a staff member is out of the office for more than one business day.
Responsiveness
Take responsibility for helping you or directing you to the appropriate person who can meet your needs.
Return phone calls and emails within two business days. If this is impossible, we will let you know immediately and give you an estimated response time.
Provide a bilingual staff member to assist you as needed.
Environment
Create an inviting, family-friendly environment in all district facilities.
Wear our identification badges at all times.
Ensure that our facilities are easy to navigate and that signage is visible, understandable, and positive.
Clearly post our office hours.
Update all communications regularly.
